TOM CLAES
Background
Eleven years running a bar and restaurant in Cartagena de Indias built the hospitality instincts this is based on — reading guests, managing a team on the ground, and keeping a small operation running smoothly under pressure. That same experience now applies to hosting several Airbnbs remotely, managed entirely from abroad.
What this page will cover
This section is still under construction. Planned topics for the full guide:
Remote hosting systems
The tools and checklists that keep a listing running without being on-site.
Guest communication at a distance
Keeping response times sharp and guests happy, from a different time zone.
Managing a local team, remotely
Cleaning, maintenance and check-ins, coordinated without being there.
B2B & corporate housing
Strategies for longer-stay and business guests beyond the standard listing.
Pricing & calendar strategy
Keeping occupancy and rates healthy across seasons, hands-off.
Case study: Cartagena de Indias
What actually worked, hosting from abroad, in practice.